Today, I am sharing something that should be a no-brainer for all sales people. Yet, I see and hear the opposite behavior more than I should if the objective is to win an account in your business to business selling activities.
Unfortunately, a number of sales people get angry when they lose an account they have been working on and usually they expected to win the account. Thus, when surprised the emotional impact is to reactive rather than think about the consequences of spontaneous combustion!
Tip for the Day – Reaction is usually negative. Response stays positive due to the role of thought before action.
There are three things you need to think about before responding and focus upon remaining positive. These three areas are as follows…