While I believe the best course of action is to be so open and honest in your communication with customers you actually minimize the need to handle any objectives. This means you have already brought up any possible objections during your presentation or interview and have gained agreement as to how to best handle it.
However, there are some surprises that pop up during any sales process. So you must be prepared to handle any type of objection the customer raises. I have found these six steps to be the best course for improving customer relations and moving forward – even with a major objection coming up.
Here are the six steps to follow…