Listening to the Customer – the Best Sales Tip

Okay, today I want to share the best sales tip for the year. It is very simple and straight-forward. ” Ask the Customer what they want and then Listen intently to their answer!” I am still amazed by sales people and customer service personnel who fail to get clarity regarding what is most important to … Read more…

Get Customers Involved for Commitment

Today’s tip is for sales people and leaders. It’s a simple concept that works its magic with no pain or ill feelings. It’s all about focusing on the other person. Here how it works.

Ask a question of a customer or employee, listen to the response and then ask another question for clarity on the topic answer. You use a simple phrase:

“Help me understand…(fill in the blank based upon the previous answer).”

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