Get Customers Involved for Commitment

Today’s tip is for sales people and leaders. It’s a simple concept that works its magic with no pain or ill feelings. It’s all about focusing on the other person. Here how it works.

Ask a question of a customer or employee, listen to the response and then ask another question for clarity on the topic answer. You use a simple phrase:

“Help me understand…(fill in the blank based upon the previous answer).”

Read more…