Buying Process – Six Steps by the Prospect or Customer

My sales tip on keeping your sales process aligned with the customer or prospect’s buying process raised several questions from the group. The most common question was…

“What is the Buying Process?”

Therefore, today is all about the Buying Process.

There are essentially six steps to the buying process, in fact you could call it a Buying Cycle since it begins and ends at a similar destination. The only difference between the start and finish is your role as the seller. Usually your competition begins the process as the seller and assuming you work the process-staying in alignment with your sales process-you will be the seller in the end.

Here are the six steps…

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Know Where Your Customer Is?

Okay, you’re thinking I must have lost my mind today – of course you know where your customer is regarding their location. However, do you know where they are regarding their buying process?

Knowing where the prospect or customer is in the buying process is one competency that separates the “also-rans” from the high performers in business-to-business selling. B2B sales people who understand their prospect or customer’s progression through their buying process are winning more sales.

Why does it matter? Because the b2b sales people who know where their prospect or customer is-in their buying cycle-are more likely to align their selling efforts or sales process with the buying process.

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